Refund Policy

Return and Refund Policy

return policy

1. Return period: Within [7] days from the date you receive the product, if you are not satisfied with the purchased item, you can apply for a return. Beyond this deadline, we will not be able to process return requests.

2. Return conditions: The returned goods must be kept intact in their original packaging, unused, and not affect secondary sales. All accessories, labels, manuals, etc. must be returned together. Customized products, if there are no quality issues, do not accept returns.

3. Return process: Please contact our customer service team (customer service email: zenandadorn@gmail.com ）Explain the reason for the return and obtain a Return Merchandise Authorization (RMA) code. Properly package the product and indicate the return authorization code on the outside of the package, and send it to the following address: [66 Vanke South Street, Chenghua District, Chengdu City, Sichuan Province, China, Shenyi,+8619180706090].

Refund Policy

1. Refund processing time: After receiving the returned item from you and confirming that it meets the return conditions, we will process the refund within [7] working days. The refund will be returned to the account you used for payment, and the arrival time may vary depending on the payment institution, usually taking 3-10 working days.

2. Partial refund situation: If the product you returned has usage marks, missing accessories, or damaged packaging, we may issue a partial refund based on the actual situation of the product. If multiple items are purchased and partial returns are requested, we will only process refunds for the returned items, and the funds for the retained items will not be refunded.

3. Special circumstances: If the return is due to product quality issues or our mistake, we will bear the return shipping cost. But if the return is initiated due to your personal reasons, the shipping cost incurred by the return shall be borne by you.

Returns and exchanges for non quality issues

1. Buyer responsibility: If you want to return or exchange the goods due to personal reasons (such as changing your mind, choosing the wrong size, etc.), you need to bear the round-trip shipping cost yourself. Please ensure that the product meets the return criteria, otherwise we reserve the right to refuse the return request.

2. Product Value and Refund: For returns with non quality issues, we will refund based on the actual selling price of the product, excluding shipping and other additional fees paid at the time of purchase.

Quality issues, returns and exchanges

1. Seller responsibility: If there are quality issues with the product, please contact us as soon as possible after discovering the problem and provide relevant photos or videos as evidence. We will provide you with free return and exchange services and bear the round-trip shipping costs.

2. Handling method: After confirming that it is a quality issue, you can choose to replace the same product or apply for a refund. If the same product is out of stock, we will recommend similar products for you or process a full refund directly.